Bookings
All Bookings at the Hotel are subject to these Terms.
At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us.  We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances.  No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
 
Check-in/ Check-out Requirements
Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 2.00 p.m. on the scheduled day of arrival.  All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel.
On the day of departure we kindly ask all guests to vacate their rooms by 12.00 noon.  Late check-out after this time can be requested subject to availability extra charges may apply.
Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact the Company or the Hotel.
 
Payment
We accept the following methods of payment: credit cards:, MasterCard, Visa; debit cards - Visa/Electron and Bank transfer

At the time of check-in, we will authorise the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card.  We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash
During your stay the Hotel’s system will calculate the incidentals charged to your room on a daily basis.  If the cost of those incidentals exceed the authorisation taken on check-in, further authorisation will automatically be requested
All outstanding charges must be paid for in full on check-out from the Hotel.  If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release.  If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.
 
Cancellation Policy and No Shows
The cancellation policy varies according to the rate that is booked.  Please refer to the individual full rate descriptions given at booking.
 
For “Non Refundable” bookings -  We require full prepayment for the entire stay at the time of the Booking and this is non-refundable and the Booking non-changeable.  Prepayment is charged to the credit/debit card supplied at the time of the Booking.
Bookings with a  “Flexible Rate” -  are cancellable without charge up to 3 days prior to arrival for bookings during weekdays and  up to 7 days prior to arrival for bookings  on weekends
Cancellation and No Show fees  apply after the relevant time and will be charged to the credit/debit card supplied at the time of booking.  We reserve the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not met.
 
Damage
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
 
Hotel Events
Please be aware that at certain times throughout the year the hotel may host weddings, events and parties in some areas of the hotel.  Please contact the Hotel directly in advance of your stay for further information.
 
Guest Behaviour
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety.  Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff.  We reserve the right to refuse accomodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to
refund you for lost accommodation, other services or any other loss or expense incurred.
 

No Smoking
Guests are not permitted to smoke in the hotel ( rooms and public areas).
 
Children Policy
All children (a person under 16 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.
Baby cots and Extra beds are available. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.
Children 0- 6 years are free in parents room
 
Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.
 
The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
 
Trade marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.
 
The Websites are operated by the Company.